HELP CENTER

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Question: I'd rather not use a credit card. Can I write a check instead?

Answer: Yes, so long as the check is from a U.S. Bank and is in U.S. funds. Please download, fill out, and mail in our DVD Order Form.

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Question: The online sales system doesn't seem to work on my computer. Can I send you my list of film choices some other way?

Answer: Yes, but only if you can write us a check. Please download, fill out, and mail in our DVD Order Form.

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Problem: I've clicked the "DSFF Film Catalog," "Select Film," or "Add Film" button and nothing happens.

Possible Solution: Your browser may be displaying an old page. Refresh the page by clicking the F5 key in Internet Explorer or CRTL+r in Firefox.

Possible Solution: Javascript may not be activated on your browser. If you need help with Javascript, click here.

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Problem: My film choices are not saved.

Possible Solution: Cookies may not be activated on your browser. If you need help with Cookies, click here.

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Question: How do I start over with a new compilation?

Answer: To create a new compilation, click the "Create New DVD" button on the right. Please keep in mind that only one compilation can be stored at a time. The old compilation will be permanently lost.

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Question: I'm using Internet Explorer on a Macintosh. Will that work?

Answer: Unfortunately, Javascript functions poorly with that version of Explorer, so our DVD system will not work properly. We suggest using Safari instead.

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If you need assistance from the festival staff, click here.